Exchanges & Returns


If you are a first-time wearer and you feel that your new topper or wig does not look right on you, consider the following:

  • It is normal to feel like it’s too much hair all of a sudden. We’ve been there! It is a change and you need to give yourself some time to adapt to it. We recommend that you wear it at home and leave it on for some time, get used to the feeling and the reflection in the mirror. Try blending it with your own hair, maybe ask a relative or a close friend you feel confident with for their opinion.  
  • If you purchased a hair piece that is not customised, it is important to note that hair is produced in a way that it can cater to a wide range of women. This means that you will need to make your piece work for you. This does not necessarily mean altering the length of the topper, but maybe adding some face-framing layers or subtle highlights. A hair piece can completely change once it’s been styled for you and customised to your needs!


If you wish to return your hair piece, we can offer you a refund or exchange provided that you ship your item within 3 working days (excluding weekends and public holidays) from reception date.

You can choose between the following options:

  1. Refund (based on 15% non-refundable restock fee).

  2. Exchange for another piece (this option is only available once).

  3. Store credit (does not expire).

Please make sure to read the instructions below.


CUSTOM ORDERS are non-refundable as the piece has been created for the client’s specific needs. If you request a specific stock product be altered in terms of colour or cut, your piece will not be eligible for a return. Similarly, any SALE ITEMS cannot be exchanged or refunded.


 -All packages sent by Moonlight Hair London are sent with the assurance of “signature upon delivery”. You will be sent a tracking number via e-mail after shipment. In most situations, the post will notify the recipient of the location for the parcel pick-up or to arrange a redelivery if the buyer is not available when the parcel arrives. Moonlighthairlondon is not responsible for missing or damaged packages if parcel is lost in the destination country.

-Customers will be responsible for customs regulations (import/export taxes) in their country. Therefore, please inform yourself about your country’s custom tax and VAT regulations. 

-If you are returning a parcel, it is your responsibility to send the parcel with an insured, tracked and signed service. Moonlighthairlondon cannot take any responsibility if the parcel is lost, damaged or missing during transportation. 

-If you are an international customer, you must complete the customs declaration form correctly.  You must indicate that it is a ‘returned product to the retailer’. Should Moonlighthairlondon be charged for any tax/customs duties or any other incurring fees upon its arrival to UK it will be deducted from your refund/exchange (in addition to 15% restock fee). 

-Upon reception, your piece will be inspected and the return will be accepted provided that the following conditions are met:

The piece must be in the same condition that you received it, with no alterations including change of the part, heat application, cut, colour, styling, washing, clips/comb modifications or any hair products use.

It must also be in its original packaging.

Brush the topper or wig, close the clips and place the net appropriately before sending your item.

The item must be odour-free. If the returned piece has any odour it will automatically be ineligible for a return.

Should the item not meet the previously mentioned conditions, Moonlighthairlondon reserves the right to refuse the refund/exchange and the product will be sent back at the customer’s expense.



Follow the instructions below:

1) Email and request the return details.

2) You will receive the shipping instructions via email. Please wait for our reply before placing the return.

3) All items must be shipped with a tracked, signed and insured service within 3 calendar days (including weekends and holidays) from reception date.

4) Refunds will be issued in the form of the original payment within 3-5 working days.